Get a human…
When Elizabeth Marshall (my co-author) was doing some research for our new book titled The Contrarian Effect: Why It Pays (BIG) to Take Typical Sales Advice and Do The Opposite she stumbled upon this...
View ArticleRules Can Be Broken: Wrike.com did the right thing
In Dec. 6, 2007 one of my former assistants signed me up (with my knowledge) for an account with Wrike.com at $49/month. Although, the system was, by my estimation, the most practical project...
View ArticleI don't say this lightly
Verizon may be the most inept company I have ever experienced in my entire adult life. I think my next book is going to be a comedy/tragedy about the 4 week drama of trying to get Verizon to do one...
View ArticleSave the Sale With Service
Recent article from Michale Port for Entrepreneur Magazine on how to save the sale with service. 5 strategies for polishing and protecting your customer-service reputation. Read the rest of this...
View ArticleI’m Not Your Boyfriend (And How to Deal with Client Breakups)
This issue came to light last week as I told my long-time landscaper that I would no longer use his services for one of my properties. Afterward, I told Petra that I had that horrible feeling of...
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